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What kinds of challenges do self-serve kiosk operations face?

Changing consumer preferences have accelerated the pace of change in the self-service sector. After years of under-investment, it's now one of the most dynamic areas in the industry.


“Changing consumer preferences have accelerated the pace of change in the self-service sector in recent years.After years of under-investment, [it] has now become one of the most dynamic areas in the industry. But whether [stores are expanding kiosk use or] becoming fully automated, the operators are facing the same challenges, and some of the biggest of these are in payments.

The traditional POS payment toolkit is no longer enough to meet consumers’ expectations. The self-service sector needs a solution for all channels — the ability to register accounts and tokenize card details on the eCommerce side, EMV, and [near-field communication] support from the POS channel and in-app payments on mobile. They need a full omnichannel payments capability, and without this, they can’t deliver Uber-style or Amazon Go-style frictionless experiences.

All sorts of businesses want to be able to deliver a frictionless experience to their customers, and they are increasingly looking to these self-service solutions, which offer the ability to both increase revenue and reduce costs, while actually improving the customer experience. An omnichannel payments approach is going to be key to enabling this.”

John Clarke
CEO of Worldnet Payments

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